Irene Lefton is an author, Customer Success strategist, and longtime advocate for the voice of the customer. Recognized multiple times as a Top 100 Customer Success Strategist, she has built and led global professional services, support, and customer success teams across the US, Europe, and Asia — spanning industries, business models, and companies of all sizes.

Her career has been driven by a simple belief: that centering the customer is not just the right thing to do, it's good business. Today she speaks, advises, and consults with companies on improving results through outstanding customer experience, including the thoughtful use of AI. She holds a degree in Economics and an MBA from the University of New Mexico.

Irene grew up in Albuquerque, New Mexico and now lives in the Silicon Valley area of California. She is semi-retired but very much still engaged — writing, speaking at conferences, mentoring professionals at all career stages, and doing selective consulting with early-stage companies. She serves on the boards of two nonprofits, where she leads initiatives focused on community engagement.

When she's not working, you'll find Irene cooking, attending theatre, and spending time with friends and family. She travels whenever possible — for concerts, new places, and the people she loves. She is, at heart, a curious lifelong learner who enjoys sharing hard-earned wisdom.