CS Leadership Network — Customer Success Content

What's Next for Customer Success? Post-pandemic Business Decisions

Articles, CS Leadership NetworkIrene LeftonJuly 19, 2021Covid-19, Leadership

Five Steps a VP of CS Needs to Get Started

CS Leadership Network, ArticlesIrene LeftonNovember 19, 2020Customer Journey, Relationships

Why it’s Collaboration Time for Sales and CS

CS Leadership Network, ArticlesIrene LeftonJuly 31, 2019Customer Success, Sales, Collaboration

What CS Leaders Can Do to Ensure a Seat at the Table

It’s important for CS to have a seat at the table and there are several good reasons why it can be a challenge to get that seat. So how does a CS Leader get a seat at the table and overcome those challenges?

Articles, CS Leadership NetworkIrene LeftonJuly 24, 2019

What if Customer Success Isn't Necessary?

Have you ever thought about what the world might look like if Customer Success (CS) was something that you didn’t need? I certainly had not considered this, and while it is a theoretical extreme, it’s an interesting construct to think about.