“I’m actually looking forward to the New Year. I want to embrace it all, good and bad, to help me chart my path. I am confident that I can apply the wisdom I’ve acquired and the lessons I’ve learned. This is an opportunity to use my experiences to find the resilience and motivation that will make 2017 a great year.”
Read MoreThis article focuses on what you and your team can do during project delivery and especially at the time of project completion and hand-off to set up the both the renewal and the customer for long term success. #CustomerSuccess
Read MoreThere are two points in time where the Services team can strongly impact the renewal – First at the time of customer acquisition and again at the time of project completion. This article addresses how to have an impact at the time of customer acquisition. I will discuss how to impact the renewal at the time of project completion in a different article later this year.
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