“Relationships must be formed and nurtured before customers can be mobilized as spokespersons for your brand. According to Irene Lefton, CS Expert and Thought Leader, ‘A major shift within an organization to become customer-centric is necessary before you will be able to leverage them into sustainable lifetime value and future revenue.’”
Read More“I’m actually looking forward to the New Year. I want to embrace it all, good and bad, to help me chart my path. I am confident that I can apply the wisdom I’ve acquired and the lessons I’ve learned. This is an opportunity to use my experiences to find the resilience and motivation that will make 2017 a great year.”
Read MoreThis article focuses on what you and your team can do during project delivery and especially at the time of project completion and hand-off to set up the both the renewal and the customer for long term success. #CustomerSuccess
Read MoreThere are two points in time where the Services team can strongly impact the renewal – First at the time of customer acquisition and again at the time of project completion. This article addresses how to have an impact at the time of customer acquisition. I will discuss how to impact the renewal at the time of project completion in a different article later this year.
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